About Us DVC are completely dedicated to your total satisfaction. If you have any questions, suggestions or comments, please contact us by telephone, email or post.

Our Contact details:

DVC Ltd.
Unit E7, Knoll Business Centre, Old Shoreham Road,, Hove, Sussex, BN3 7GS, United Kingdom
Phone: 01273 205700
Fax:
Email: sales@dvc.uk.com
VAT No. 977 2061 01

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept orders from the UK and Europe, Australia, New Zealand, Canada and the US. All products and payments are priced in UK pounds.

We accept card payments via Visa, MasterCard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Please note that we are unfortunately UNABLE TO SHIP GOODS TO A DIFFERENT ADDRESS FROM THAT WHICH YOUR PAYMENT CARD IS REGISTERED TO. This is as a result of the recent increase in credit card fraud, and a restriction that we now make with all online purchases.

As the products we offer are usually valuable, our shipping costs are normally calculated on the basis that a signature will be required upon delivery, and that the shipping cost includes insurance for the full value if the items. This will apply in the majority of cases; if, however, you would like to discuss alternative shipping methods, please contact us. Certain destinations have special requirements and restrictions, and items above a certain value will require additional insurance charges.

Delivery Schedule Stock items are normally despatched on the same day that the order is received, with a delivery time of 1-2 days in the UK, or 2-5 days for the rest of Europe.

Complete computer systems have a build and test time of 5-10 working days, and will be despatched as soon as complete.

Back Orders If your item is not in stock, we will back order for you. Back-ordered items are normally despatched within 5-10 working days. You will always be able to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. If you are VAT exempt (e.g. Channel Islands or non-EU countries) please ensure that you click the 'exempt' button on the checkout to zero the VAT. If you are outside the UK, within the EU, but VAT registered, please click the 'exempt' option and ENSURE THAT YOU PROVIDE US WITH YOUR VAT REGISTRATION NUMBER. Otherwise, we will have no option but to charge you the VAT.

Credit Card Security

Once a transaction is completed all credit card details are erased from our system. Since payments are only taken when goods are despatched details will be securely kept on file until the payment is taken.

Any details provided are only used to process payment for the order placed. Credit card details will need to be provided again for any future orders.

Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. Errors may occasionally be made in the descriptions or prices on the web shop. If this occurs we will of course apologise, but regret that we will not be able to supply at an incorrect price - you will always be informed before making a purchase if the price is incorrect.

Reaching Us If you need to reach us, please email us on sales@dvc.uk.com. Alternatively, you can call on 01273 205700 (International +44 1273 205700), or write to us at Unit E7, Knoll Business Centre, Old Shoreham Road, Hove, East Sussex, BN3 7GS, UK. If you wish to recieve monthly newsletters with the latest prices and offers, send an email to mailing@dvc.uk.com with the word "subscribe" in the subject box.

Privacy Policy DVC do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy Please call 01273 205700 if you need to arrange the return of a product.

Remittance Terms Item prices may be cheaper upon completion of final invoice. This is due to price drops that occur & are not reflected in the web shop immediately. Final invoices should never be more than price quoted online. Your card will not be charged until shipping.