PRODUCT SECTIONS
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About Us DVC are completely dedicated to your total satisfaction. If you have any questions, suggestions or comments, please contact us by telephone, email or post.
Our Contact details:
Digital Video Computing Ltd.
Phoenix House, 17-19 Norway Street, Portslade, E Sussex, BN41 1GN, United Kingdom
Phone: 01273 707 200
Fax: 0871 503 7654
Email: sales [at] dvc [dot] uk [dot] com
VAT No. 651 2857 34
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept orders from the UK and Europe. All products and payments are priced in UK pounds.
We accept card payments via Visa, MasterCard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Please note that we are unfortunately UNABLE TO SHIP GOODS TO A DIFFERENT ADDRESS FROM THAT WHICH YOUR PAYMENT CARD IS REGISTERED TO. This is as a result of the recent increase in credit card fraud, and a restriction that we now make with all online purchases.
We offer secure shipping to most European destinations. As the products we offer are usually valuable, our shipping costs are normally calculated on the basis that a signature will be required upon delivery, and that the shipping cost includes insurance for the full value if the items. This will apply in the majority of cases; if, however, you would like to discuss alternative shipping methods, please contact us. Certain destinations have special requirements and restrictions, and items above a certain value will require additional insurance charges. |
Delivery Schedule Stock items are normally despatched on the same day that the order is received, with a delivery time of 1-2 days in the UK, or 2-5 days for the rest of Europe.
Complete computer systems have a build and test time of 5-10 working days, and will be despatched as soon as complete.
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| Back Orders If your item is not in stock, we will back order for you. Back-ordered items are normally despatched within 5-10 working days. You will always be able to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. If you are VAT exempt (e.g. Channel Islands or non-EU countries) please ensure that you click the 'exempt' button on the checkout to zero the VAT. If you are outside the UK, within the EU, but VAT registered, please click the 'exempt' option but ENSURE THAT YOU PROVIDE US WITH YOUR VAT REGISTRATION NUMBER. Otherwise, we will have no option but to charge you the VAT. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
This is an entirely secure system - we know of no documented cases of credit card fraud (theft of credit card details) using our webshop.
OUR CREDIT CARD PAYMENT SYSTEM USES A JAVA-BASED APPLICATION, WHICH REQUIRES THAT YOUR WEB BROWSER HAS AN APPROPRIATE JAVA PLUG-IN INSTALLED.
IF YOU RECEIVE AN ERROR MESSAGE WHEN YOU ATTEMPT TO MAKE A CARD PAYMENT, PLEASE DOWNLOAD THE LATEST VERSION OF JAVA FROM http://www.java.com/en/download/index.jsp
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| Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. Errors may occasionally be made in the descriptions or prices on the web shop. If this occurs we will of course apologise, but regret that we will not be able to supply at an incorrect price - you will always be informed before making a purchase if the price is incorrect. |
| Reaching Us If you need to reach us, please email us on sales@dvc.uk.com. Alternatively, you can call on 01273 707200 (International +44 1273 707200), fax us on 0871 503 7654 or write to us at Phoenix House, 17-19 Norway Street, Portslade, East Sussex, BN41 1GN, UK. If you wish to recieve monthly newsletters with the latest prices and offers, send an email to mailing@dvc.uk.com with the word "subscribe" in the subject box. |
| Privacy Policy DVC do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
Returns Policy Please call 01273 707200 if you need to arrange the return of a product.
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| Remittance Terms Item prices may be cheaper upon completion of final invoice. This is due to price drops that occur & are not reflected in the web shop immediately. Final invoices should never be more than price quoted online. Your card will not be charged until shipping. |
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